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Customer Care Executive - Voice Process Apply Now

Functional Area :   ITES - BPO

Job Type :   Permanent

Experience :   0 - 5 Years

Location :   Hyderabad

Notice Period :   Immediate

Education :   Diploma, Any Graduate

To Answer queries/resolve problems of customers through Inbound calls and if required up sell/ cross sell.

  • Attend inbound & Out Bound calls sometime respond through email and chat of customers with regards to give or take information.
  • Ability to understand what makes the customer tick.
  • Implement all feedback given by Supervisors.
  • Questions team leader or manager to obtain full understanding of what information is being requested.
  • Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
  • Manage length of calls.

Functional competencies:

Proficiency in working on a computer. Basic MS office skills and ability to work on applications that are used to provide services. Having worked on CRM applications is an advantage.

  • Good typing skills (Quality & Speed)
  • Good communication skills –
  • Ability to handle telephonic conversations
  • Good spoken English & Hindi mandatory.
  • Good Listening skills
  • Good comprehension

Send resume & specify position you are seeking to :

Email Id: mounika@adso.com

Mobile: 8106482255

AdvanSoft International,Inc.

Dr No. 8-2-293/82/f/c/30,
Film Nagar, Jubilee Hills,
Hyderabad - 500 096.

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